17 December 2020

Toyota Australia Recalls Vehicles Due To Input Damper

Toyota Australia has today announced that it will initiate a safety recall involving Yaris and Yaris Cross vehicles produced between October 2019 to September 2020 (inclusive). The total number of vehicles involved in Australia is 1,295.

Within the hybrid transmission of involved vehicles, an improper application of anti-corrosion oil on the transmission input damper may cause abnormal slippage during rapid acceleration. This may cause the warning light to illuminate and subsequently, potentially cause the hybrid system to stop.

For all involved vehicles, Toyota dealers will replace the input damper free of charge to customers.

It is expected that it will take approximately 8.5 hours to replace the input damper. However, depending upon the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Toyota Australia will provide all owners of involved vehicles details of this safety recall campaign by SMS, email and/or mail to their last known mobile number, email or postal address. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.

Owners with additional questions are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-7.00pm AEDT). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A

Q1. What models are involved in Australia?
A1. A total of 1,295 Yaris and Yaris Cross vehicles are involved in Australia. The involved vehicles are:

Model Name VERSION WMI VDS CD VIN Range Production Period
From To From To
YARIS HV MXPH10 JTD KBAA3 # 01000105 01000852 18/10/2019 24/09/2020
YARIS CROSS 2WD MXPJ10 KBAB3 0L001002 0L002232 15/05/2020 25/09/2020
YARIS CROSS AWD MXPJ15 KCAC3 0L001001 0L001325 30/04/2020 25/09/2020

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).

SQ1. How many of the involved vehicles have been sold in Australia?
Of the 1,295 involved vehicles in Australia, 696 vehicles have been sold and 599 vehicles are in custody and control of TMCA and our Dealer network.

Q2. What is the condition?
A2. Within the hybrid transmission of involved vehicles, an improper application of anti-corrosion oil on the transmission damper may cause abnormal slippage during rapid acceleration. This may cause the warning light to illuminate and subsequently, potentially cause the hybrid system to stop.

SQ1. What is an input damper?
A component installed between the engine and the transmission to reduce vibration from the engine and supresses excessive input to the transmission.

Q3. What does the remedy involve?
A3. For all involved vehicles, Toyota dealers will replace the transmission input damper free of charge to customers.

Q4. How long will the remedy take?
A4. It will take approximately 8.5 hours to replace the transmission input damper. However, depending upon the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Q5. When was an improvement implemented during production?
A5. A countermeasure was implemented from September 2020.

Q6. Can I continue to drive my vehicle until repairs are completed?
A6. Yes, you can continue to drive your vehicle. In the meantime, if you have any concerns or experience illumination of indicator lamp/warning, please contact your local/preferred Toyota dealership or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00-7.00pm AEDT).

Q7. Does this condition affect other Toyota models?
A7. Only models mentioned in the VIN range in the table at question 1 are involved in the Australian market.

Q8. My vehicle is in the affected production range. What should I do?
A8. Please contact your closest/preferred Toyota dealer to verify if your vehicle is affected. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-7.00pm AEDT). Please quote your Vehicle Identification Number (VIN).

Q9. Where can I find my VIN?
A9. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.

Q10. I'm reluctant to visit Ulladulla Toyota​ due to COVID-19. How can you help?
A10. You can be assured that Ulladulla Toyota is well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. For your peace of mind, Ulladulla Toyota have implemented intensive cleaning, hygiene and social-distancing measures, based on best-practice advice from governments and health authorities. Ulladulla Toyota will be able to assist in addressing your specific concern as well as any other questions you may have. 

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